Senior AI-Powered CS Leader: Scaled Programs & Growth

Applied Methods Ltd; Boston (MA); On-site; USD 118,000 - 159,000; Full time

Job summary

Applied Methods Ltd. is seeking a senior leader to scale customer success programs and own a large book of accounts. You will design the education academy, host live sessions, and drive adoption across channels while ensuring renewals and revenue outcomes.

The role blends program leadership with direct customer ownership and cross-functional collaboration. You will prototype with Lovable and AI-driven tools to automate workflows, craft repeatable onboarding journeys, and uplift retention.

Qualifications

• 6-8+ years in scaled success, customer education, or post-sales with renewals ownership.
• Experience delivering one-to-many programs at scale (education academies, webinars, onboarding).
• Ability to prototype with modern tools and AI to extend reach.

Responsibilities

• Own scaled programs, including education academy and live sessions.
• Manage a book of hundreds of scaled accounts end-to-end and drive renewals.
• Collaborate with Support, Product, Sales, and Marketing to surface blockers and signals.
• Measure success with retention and engagement metrics.

Skills

Scaled CS

Program design

Data analysis

AI tooling

Communication skills

Lovable platform

Tools

Lovable platform

Job description

Applied Methods Ltd. is seeking a senior leader to scale customer success programs and own a large book of accounts. You will design the education academy, host live sessions, and drive adoption across channels while ensuring renewals and revenue outcomes.

The role blends program leadership with direct customer ownership and cross-functional collaboration. You will prototype with Lovable and AI-driven tools to automate workflows, craft repeatable onboarding journeys, and uplift retention.