Remote Leader, Critical Account Programs

Cornerstone Research; United States; Remote; USD 131,000 - 209,000; Full time

Job summary

Cornerstone is seeking a Senior Manager of Critical Account Programs to architect and run a new capability for high‑impact customer situations in the United States. The role is remote, with accountability across Sales, Services, Product, and Support, reporting to the executive leadership team and owning the end‑to‑end process from intake to closure.

You will design the operating model, establish governance, and lead the highest priority cases while the program matures.

Qualifications

• 10+ years of experience in customer escalations or critical accounts.
• Experience leading cross-functional programs across Sales, Services, Product, and Support.
• Strong executive communication skills and the ability to manage up to senior leadership.

Responsibilities

• Define the Critical Account Programs operating model and governance.
• Lead the most complex customer situations spanning multiple functions.
• Communicate with and manage up to internal executives and customers.

Skills

Customer escalations

Critical account mgmt

Program management

Customer success

Technical program management

Cross-functional leadership

Job description

Cornerstone is seeking a Senior Manager of Critical Account Programs to architect and run a new capability for high‑impact customer situations in the United States. The role is remote, with accountability across Sales, Services, Product, and Support, reporting to the executive leadership team and owning the end‑to‑end process from intake to closure.

You will design the operating model, establish governance, and lead the highest priority cases while the program matures.