Remote Customer Ops PM Intern - Build Digital Experiences

DIRECTV; United States; Remote; USD 28,000 - 39,000; Part time

Job summary

DIRECTV is offering a summer internship in the Digital Services Team. You will drive digital first experiences and collaborate with product managers, care, IT, finance and marketing to translate customer needs into initiatives that promote customer success and business efficiency.

The role requires an MBA and experience in digital product management, plus the ability to build business cases, lead cross-functionally, analyze data, and present findings.

Qualifications

• MBA required and full US work authorization.
• Experience in digital product management (web, app, VA, chat, etc.).
• Ability to prepare and present business cases for new products.
• Proven leadership and cross-functional collaboration.
• Strong analytical skills in finance, competitive analysis and forecasting.

Responsibilities

• Ideate and deliver digital first experiences for an omni-channel ecosystem.
• Collaborate with product, care, IT, finance and marketing to translate needs into initiatives.
• Define opportunities and success measures; partner with technology to implement.
• Prioritize and build business cases to secure funding.
• Manage product roadmaps to maximize customer and business value.
• Define epics and user stories to guide delivery teams.

Skills

Product strategy translation

Cross-functional leadership

Business case development

Financial analysis

Predictive modeling

Strong communication

Technical background

User experience focus

Education

MBA

Tools

Google Analytics

Jira Align

PowerBI

Qualtrics

Medallia

PowerPoint

Quantum Metric

Job description

DIRECTV is offering a summer internship in the Digital Services Team. You will drive digital first experiences and collaborate with product managers, care, IT, finance and marketing to translate customer needs into initiatives that promote customer success and business efficiency.

The role requires an MBA and experience in digital product management, plus the ability to build business cases, lead cross-functionally, analyze data, and present findings.