Customer Operations Product Management Intern

DIRECTV; United States; Remote; USD 28,000 - 39,000; Part time

Job summary

DIRECTV is offering a summer internship in the Digital Services Team. You will drive digital first experiences and collaborate with product managers, care, IT, finance and marketing to translate customer needs into initiatives that promote customer success and business efficiency.

The role requires an MBA and experience in digital product management, plus the ability to build business cases, lead cross-functionally, analyze data, and present findings.

Qualifications

• MBA required and full US work authorization.
• Experience in digital product management (web, app, VA, chat, etc.).
• Ability to prepare and present business cases for new products.
• Proven leadership and cross-functional collaboration.
• Strong analytical skills in finance, competitive analysis and forecasting.

Responsibilities

• Ideate and deliver digital first experiences for an omni-channel ecosystem.
• Collaborate with product, care, IT, finance and marketing to translate needs into initiatives.
• Define opportunities and success measures; partner with technology to implement.
• Prioritize and build business cases to secure funding.
• Manage product roadmaps to maximize customer and business value.
• Define epics and user stories to guide delivery teams.

Skills

Product strategy translation

Cross-functional leadership

Business case development

Financial analysis

Predictive modeling

Strong communication

Technical background

User experience focus

Education

MBA

Tools

Google Analytics

Jira Align

PowerBI

Qualtrics

Medallia

PowerPoint

Quantum Metric

Job description

DIRECTV is changing the way the world experiences entertainment. We’re delivering cutting edge products and services that redefine the future. Innovation is at the heart of what we do and we’re revolutionizing the way our customers access content anytime, anywhere. With premier video services like DIRECTV, our industry leading team is at the forefront of making it all happen. Together, we’re creating the best entertainment and communications experience in the world.

Dive into the DIRECTV Digital Services Team as a summer intern! We are looking for a customer-first, innovative, and results driven individual to join us in transforming the way we serve our customers.

In this role, you may work on:

• Ideate and deliver digital first experiences that seamlessly integrate into an omni-channel ecosystem.
• Collaborate with other product managers, customer care, IT, finance, and marketing to translate customer need into initiatives that promote customer success and business efficiency.
• Define the opportunity and measures of success for concepts you identify and partner with technology teams to develop.
• Prioritize and construct business cases that secure funding.
• Manage product roadmaps by optimizing customer and business value.
• Define solutions and features via Epic and Capability level user stories to clearly articulate expectations to delivery teams.
• Develop strategies and quantify the competitive performance of the organization's operations and/or markets, evaluate the potential impact of changes and report out forecasts that affect the industry.

Who we’re looking for:

• MBA
• Experience in digital product management (ex. web, virtual assistance (VA), app, social messaging, asynchronous/synchronous chat, IVR, etc.).
• Proficient in translating business strategy and analysis into consumer facing digital products.
• Ability to prepare and present business cases for new products/services.
• Demonstrated ability to lead, influence, and persuade others.
• Strong interpersonal skills and communication skills (oral, written and presentation).
• Demonstrated experience in financial analysis, competitive analysis, and predictive modeling.
• Track record of being able to work cross-functionally to deliver large scale initiatives.
• Solid technical background with understanding and/or experience in software development and web technologies.
• Ability to work in a fast-paced, ambiguous, process-lit environment but with continuous focus on customer experience and delivering business results.

Desired Qualifications:

• Demonstrated experience with full product life cycle management.
• Working knowledge of customer journey mapping techniques.
• Proficient in Google Analytics, Jira Align, Scaled Agile Framework, PowerBI, Quantum Metric.
• Working knowledge of voice of the customer (VoC) survey applications (Qualtrics, Medallia, etc.).
• Proficient in building executive level presentations in Microsoft PowerPoint.

Program Details

• Duration: 10-week remote internship (This is a remote position that can be located anywhere in the United States.)
• Program Dates: 6/7 – 8/13 or 6/14 – 8/20
• Eligibility: Must have full U.S. work authorization now and in the future
• This position can earn $20 - $28 per hour, not to mention all the other amazing rewards that working at DIRECTV offers. (Undergrad $20 per hour; Grad $28 per hour)

Ready to explore the possibilities? Join us at DIRECTV and make your mark!