Customer Operations Product Management (MBA Opportunity)

DIRECTV; Oregon; Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

Remote internship

Job summary

DIRECTV's Digital Services team seeks a summer intern who is customer-first, innovative, and results-driven to help transform how we serve customers.

This 10-week remote internship offers exposure to digital product management across web, VA, apps, and omni-channel initiatives, with compensation of $20–$28 per hour and eligibility requiring U.S. work authorization.

Qualifications

• MBA preferred or in progress.
• Experience in digital product management (web, VA, app, chat, IVR).
• Ability to translate strategy into consumer digital products.
• Ability to present business cases for new products.
• Proven cross-functional collaboration and leadership.
• Strong analytical skills in financial/competitive analysis.
• Understanding of software development and web technologies.

Responsibilities

• Ideate and deliver digital first experiences integrated into omni-channel ecosystem.
• Collaborate with product, care, IT, finance and marketing to translate needs into initiatives.
• Define opportunities and success measures and partner with tech teams to develop.
• Prioritize and construct business cases to secure funding.
• Manage product roadmaps to maximize customer and business value.
• Define requirements via Epic and capability level stories for delivery teams.
• Develop forecasts and analyze competitive performance to inform strategy.

Skills

Digital product management

Business case development

Cross-functional collaboration

Financial analysis

Stakeholder influence

Communication skills

Software/web technologies

Fast-paced environment

Education

MBA

Tools

Google Analytics

Jira Align

Scaled Agile Framework

PowerBI

Qualtrics / Medallia

PowerPoint

Job description

DIRECTV

DIRECTV is changing the way the world experiences entertainment. We're delivering cutting edge products and services that redefine the future. Innovation is at the heart of what we do and we're revolutionizing the way our customers access content anytime, anywhere. With premier video services like DIRECTV, our industry leading team is at the forefront of making it all happen. Together, we're creating the best entertainment and communications experience in the world.

Dive into the DIRECTV Digital Services Team as a summer intern! We are looking for a customer-first, innovative, and results driven individual to join us in transforming the way we serve our customers.

In this role, you may work on:

• Ideate and deliver digital first experiences that seamlessly integrate into an omni-channel ecosystem.
• Collaborate with other product managers, customer care, IT, finance, and marketing to translate customer need into initiatives that promote customer success and business efficiency.
• Define the opportunity and measures of success for concepts you identify and partner with technology teams to develop.
• Prioritize and construct business cases that secure funding.
• Manage product roadmaps by optimizing customer and business value.
• Define solutions and features via Epic and Capability level user stories to clearly articulate expectations to delivery teams.
• Develop strategies and quantify the competitive performance of the organization's operations and/or markets, evaluate the potential impact of changes and report out forecasts that affect the industry.

Who we're looking for:

• MBA
• Experience in digital product management (ex. web, virtual assistance (VA), app, social messaging, asynchronous/synchronous chat, IVR, etc.).
• Proficient in translating business strategy and analysis into consumer facing digital products.
• Ability to prepare and present business cases for new products/services.
• Demonstrated ability to lead, influence, and persuade others.
• Strong interpersonal skills and communication skills (oral, written and presentation).
• Demonstrated experience in financial analysis, competitive analysis, and predictive modeling.
• Track record of being able to work cross-functionally to deliver large scale initiatives.
• Solid technical background with understanding and/or experience in software development and web technologies.
• Ability to work in a fast-paced, ambiguous, process-lit environment but with continuous focus on customer experience and delivering business results.

Desired Qualifications:

• Demonstrated experience with full product life cycle management.
• Working knowledge of customer journey mapping techniques.
• Proficient in Google Analytics, Jira Align, Scaled Agile Framework, PowerBI, Quantum Metric.
• Working knowledge of voice of the customer (VoC) survey applications (Qualtrics, Medallia, etc.).
• Proficient in building executive level presentations in Microsoft PowerPoint.

Program Details

• Duration: 10-week remote internship (This is a remote position that can be located anywhere in the United States.)
• Program Dates: 6/7-8/13
• or 6/14-8/20
• Eligibility: Must have full U.S. work authorization now and in the future
• This position can earn $20 - $28 per hour, not to mention all the other amazing rewards that working at DIRECTV offers. (Undergrad $20 per hour; Grad $28 per hour)