Remote Customer Operations Coordinator

Triptasticadventures; Remote; USD 35,000 - 55,000; Full time

Job summary

A growing travel coordination company is seeking reliable and detail-oriented individuals for remote work in Milwaukee, Wisconsin. You will assist clients in planning and coordinating customized arrangements, ensure they receive pertinent information, and maintain organized client records. Ideal candidates possess strong English communication skills and exceptional customer service abilities. The company offers a flexible schedule, ongoing training, and a supportive team atmosphere.

Benefits

Fully remote setting

Flexible scheduling

Ongoing training

Supportive and collaborative team culture

Qualifications

• Authorized to work in the US, UK, Mexico, Australia, or Spain.
• Reliable internet access and smartphone (computer is also strongly recommended).

Responsibilities

• Support clients with planning and coordinating customized arrangements.
• Research, compare, and confirm reservation options based on client needs and requests.
• Provide accurate information and thoughtful recommendations.
• Communicate professionally via email and phone.
• Assist with updates, changes, and service-related inquiries.
• Maintain organized and accurate client records.
• Participate in training sessions.

Skills

Strong written and verbal English communication skills

Strong customer service skills

Job description

Role Overview

We are increasing our remote team and are seeking reliable, detail-oriented individuals who take pride in assisting clients and handling multiple priorities. In this role, you will help coordinate reservations and related services, including accommodations, activities, transportation, and event-based arrangements.

This position is an ideal fit for individuals who communicate clearly, stay organized, and are comfortable working independently in a remote setting while collaborating with a supportive team.

Key Responsibilities

• Support clients with planning and coordinating customized arrangements
• Research, compare, and confirm reservation options based on client needs and requests
• Provide accurate information and thoughtful recommendations
• Communicate professionally via email and phone
• Assist with updates, changes, and service-related inquiries
• Maintain organized and accurate client records
• Participate in training sessions

What We Offer

• Fully remote setting
• Flexible scheduling
• Ongoing training
• Supportive and collaborative team culture

Qualifications

• Authorized to work in the US, UK, Mexico, Australia, or Spain
• Strong written and verbal English communication skills
• Reliable internet access and smartphone (computer is also strongly recommended)
• Strong customer service skills