Remote Customer Operations Associate – Growth & Impact

Affirm, Inc.; Cleveland (OH); À distance; USD 44 000 - 64 000; Plein temps

Avantages offerts par ce poste

100% health coverage for dependents

Monthly tech and health stipends

Flexible time off & holidays

Employee stock purchase plan (ESPP)

Résumé du poste

Affirms is seeking an Operations Associate to join our Customer Operations team. You will resolve escalated inquiries primarily via email, maintain high QA scores, and collaborate cross-functionally to improve processes and features.

You’ll participate in training and help drive productivity while managing schedules and communications across channels. The role supports evenings, weekends, and holidays in a remote-first environment with nationwide options; base pay ranges in the U.S.

Qualifications

• 1–3 years of omnichannel customer interaction experience.
• Experience in the financial industry is a plus.
• Willingness to work evenings, weekends and public holidays.

Responsabilités

• Resolve escalated customer inquiries via email, with occasional calls.
• Maintain professionalism and high QA scores with clients.
• Utilize product and financial knowledge to investigate and resolve issues.
• Participate in ongoing training to develop new skills.

Connaissances

Customer support

Multichannel communication

English and French

Time management

Cross-functional collaboration

Outils

Mac (iOS)

Google Workspace

Description du poste

Affirms is seeking an Operations Associate to join our Customer Operations team. You will resolve escalated inquiries primarily via email, maintain high QA scores, and collaborate cross-functionally to improve processes and features.

You’ll participate in training and help drive productivity while managing schedules and communications across channels. The role supports evenings, weekends, and holidays in a remote-first environment with nationwide options; base pay ranges in the U.S.