Client Success & Support Specialist

INTEGRO; Orlando (FL); Hybrid; USD 40,000 - 55,000; Full time

Job summary

INTEGRO is seeking a Client & Customer Support Specialist to manage client relationships and deliver outstanding support across our products and services.

You will handle data and process management, ensure quality, and assist with routine operational tasks while collaborating with internal teams.

Full-time, Hybrid/Remote in the U.S.; must be authorized to work in the United States; 1–3 years in a customer-facing role; strong communication and empathy are essential.

Qualifications

• 1-3 years in a customer-facing role (support, success, or retail).
• Education: High School Diploma or GED.
• Demonstrated ability to adapt to changing business operations.
• Detail-oriented with thorough documentation before closing tickets.
• Strong written and verbal communication skills.
• Active listening to understand client perspectives and respond appropriately.

Responsibilities

• Audit and process incoming claim payment requests from facilities and vendors.
• Follow audit procedures ensuring parts and labor are listed on final invoice.
• Maintain/monitor General Support Pipeline.
• Provide polite, professional assistance on calls and resolve inquiries on first contact when possible.
• Process cancellations, voids, and reinstatements per policy.
• Maintain complete documentation for each cancellation transaction.
• Support internal departments with special projects and routine tasks.
• Route correspondence to appropriate departments or individuals.

Skills

Communication

Active Listening

Empathy

Adaptability

Detail-Oriented

Written & Verbal Skills

Education

High School Diploma or GED

Tools

Jira

Monday.com

Trello

Salesforce

HubSpot

Zoom

Google Meet

Job description

INTEGRO is seeking a Client & Customer Support Specialist to manage client relationships and deliver outstanding support across our products and services.

You will handle data and process management, ensure quality, and assist with routine operational tasks while collaborating with internal teams.

Full-time, Hybrid/Remote in the U.S.; must be authorized to work in the United States; 1–3 years in a customer-facing role; strong communication and empathy are essential.