Remote Customer Experience Tech: Troubleshooting & Support

Generac Power Systems Inc; City of Pewaukee (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Generac Power Systems Inc is seeking a Customer Experience Technical Representative to uphold the company’s Customer First promise. The role requires understanding technical product information to provide accurate guidance and resolution to customers across channels.

The position is remote but requires sitting in Wisconsin for 4–6 weeks of on-site training. Shifts run Friday to Monday, 10 hours per day, with start times between 7:00am and 9:00am CT depending on the schedule.

Qualifications

• High school diploma or GED required.
• 1 year in customer service or tech support.
• Strong communication and problem solving.
• Ability to work overtime as needed.

Responsibilities

• Handle customer inquiries via phone, email, text or chat.
• Document interactions in real time.
• Assist with installation and issue resolution.
• Troubleshoot products and provide accurate information.
• Maintain product knowledge through training.
• Escalate complex issues to specialized teams.

Skills

Customer service

Technical troubleshooting

Communication skills

Multitasking

Education

High School Diploma or GED

Tools

Outlook

CRM systems

Job description

Generac Power Systems Inc is seeking a Customer Experience Technical Representative to uphold the company’s Customer First promise. The role requires understanding technical product information to provide accurate guidance and resolution to customers across channels.

The position is remote but requires sitting in Wisconsin for 4–6 weeks of on-site training. Shifts run Friday to Monday, 10 hours per day, with start times between 7:00am and 9:00am CT depending on the schedule.