Remote Customer Experience Tech Support Specialist

Generac Power Systems Inc; Wisconsin; Hybrid; USD 38,000 - 52,000; Full time

Job summary

Generac Power Systems Inc. is seeking a Customer Experience Technical Representative who delivers the company’s “Customer First” promise. The role requires understanding technical product information to provide accurate information and final resolution, with training in Wisconsin.

This remote position follows a Thursday-to-Monday shift pattern and includes hands-on on-site training for 4-6 weeks. Shifts run 8 hours, starting between 7:00am CT and 10:00am CT according to the schedule.

Qualifications

• High school diploma or GED required.
• 1 year experience in customer service or technical troubleshooting.
• Excellent verbal and written communication skills.

Responsibilities

• Handle customer interactions via email, phone, text or chat in real time.
• Document all interactions in the CRM and maintain center metrics (CSAT, productivity, adherence).
• Assist customers with installation, issue resolution, and troubleshooting on the spot.
• Escalate complex inquiries to specialized teams when needed.
• Keep product knowledge up-to-date through training and resources.

Skills

Customer service

Technical troubleshooting

Communication

Education

High School Diploma or GED

Certification / License

Job description

Generac Power Systems Inc. is seeking a Customer Experience Technical Representative who delivers the company’s “Customer First” promise. The role requires understanding technical product information to provide accurate information and final resolution, with training in Wisconsin.

This remote position follows a Thursday-to-Monday shift pattern and includes hands-on on-site training for 4-6 weeks. Shifts run 8 hours, starting between 7:00am CT and 10:00am CT according to the schedule.