Remote Customer Experience Specialist | Bilingual (EN/ES)

Group 1 Automotive, Inc.; Houston (TX); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Overtime opportunities

Monthly performance bonus

$80 technology allowance

Paid training

Merit-based raises

Job summary

Group 1 Automotive, Inc. is seeking a Remote Customer Experience Center Specialist to serve as the first point of contact for customers seeking vehicle service.

The role supports multiple Group 1 dealerships remotely, delivering an outstanding customer experience while connecting customers with dealership resources. The ideal candidate is customer-focused, communicates effectively in a fast-paced environment, and can multitask across several computer systems while scheduling service appointments

Qualifications

• Minimum six months in customer-facing roles such as customer service, call center, retail, hospitality or appointment scheduling.
• Excellent verbal communication and active listening skills.
• Strong computer proficiency and ability to navigate multiple systems simultaneously.

Responsibilities

• Serve as the primary point of contact for inbound customer calls regarding vehicle service needs.
• Deliver exceptional customer service and address questions and concerns professionally.
• Schedule service appointments for multiple dealership locations and manage expectations.

Skills

Customer service

Call center

Retail

Hospitality

Appointment scheduling

Remote work

Job description

Group 1 Automotive, Inc. is seeking a Remote Customer Experience Center Specialist to serve as the first point of contact for customers seeking vehicle service.

The role supports multiple Group 1 dealerships remotely, delivering an outstanding customer experience while connecting customers with dealership resources. The ideal candidate is customer-focused, communicates effectively in a fast-paced environment, and can multitask across several computer systems while scheduling service appointments