Remote Customer Experience Specialist

MaziCTools; United States; Remote; USD 35,000 - 40,000; Full time

Benefits offered by this job

Medical, vision and dental coverage

401(k) and company stock purchase plan

Paid time off including sick leave and

Parental leave and family care leave

Disability and life insurance

Job summary

Walmart is seeking a Director of Operations - Identity Customer Experience to transform customer interactions in a multi-channel setting. The role emphasizes leading CX/UX initiatives across touchpoints, collaborating with product, field and research teams, and driving execution in store environments and online channels.

The candidate should bring a Bachelor’s degree and 5+ years in operations, with a strong track record in retail or Omni-channel contexts, plus proven ability to influence

Qualifications

• Bachelor Degree required.
• 5+ years in operations roles, preferably in retail/Omni environment.
• Experience leading cross-functional projects and initiatives.

Responsibilities

• Plan and advance customer experience initiatives across store and online channels.
• Lead CX/UX surveys and tests with product, field and research teams.
• Oversee tests in the field and report results to leadership.
• Collaborate with store operations and DIH groups to drive execution.

Skills

Cross-functional collaboration

Stakeholder management

CX/UX awareness

Education

Bachelor Degree

Job description

Walmart is seeking a Director of Operations - Identity Customer Experience to transform customer interactions in a multi-channel setting. The role emphasizes leading CX/UX initiatives across touchpoints, collaborating with product, field and research teams, and driving execution in store environments and online channels.

The candidate should bring a Bachelor’s degree and 5+ years in operations, with a strong track record in retail or Omni-channel contexts, plus proven ability to influence