Senior Manager, Operations - Digital Identity

Walmart; Bentonville (AR); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Drug-free workplace

Job summary

Walmart’s Last Mile Delivery organization seeks a Senior Manager, Operations to lead the Digital Identity team, shaping identity verification operations that protect our delivery ecosystem and ensure a seamless driver experience. You will build and mentor a high-performing team, translate data into actionable improvements, and drive scalable solutions in a fast-paced environment.

You’ll collaborate across Risk, Compliance, Legal, Driver Experience, and Product to turn ambiguity into action,

Qualifications

• Bachelor’s degree required or equivalent experience.
• 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area.
• 1 year’s supervisory experience.

Responsibilities

• Build and lead a high-performing team by setting expectations and developing talent.
• Translate data and trends into actionable solutions and measure impact.
• Navigate ambiguity and drive prioritization and decisions with incomplete information.
• Identify inefficiencies and implement scalable identity-verification improvements.
• Lead complex initiatives from strategy to execution and monitor outcomes.
• Partner with Risk, Compliance, Legal, and Product to align on secure identity verification.

Skills

Team leadership

Data-driven decision making

Operational excellence

Cross-functional collaboration

Problem solving

Stakeholder communication

Education

Bachelor’s degree in Business Administration, Engineering, Operations

Job description

Position Summary...

What you'll do...

Are you a dynamic leader who thrives in fast-paced environments, turns complex challenges into actionable solutions, and inspires teams to deliver exceptional results? Walmart's Last Mile Delivery organization is looking for a Senior Manager, Operations to help lead our Digital Identity team, where innovation, operational excellence, and adaptability are essential to success.

In this role, you'll lead a team responsible for driving identity verification operations that help protect our delivery ecosystem while supporting a seamless experience for drivers. You'll navigate an evolving landscape of operational challenges and emerging fraud risks, using data to uncover opportunities, solve problems, and build scalable solutions.

Success in this role requires more than managing day-to-day operations. You'll develop talent, build high-performing teams, and partner across the business to turn ambiguity into action. If you're energized by solving problems, developing people, and making a measurable impact in a rapidly growing and evolving business, this is an opportunity to help shape the future of Last Mile Delivery at Walmart.

What You'll Do

• Build and inspire a high-performing team: Lead, coach, and develop associates by setting clear expectations, identifying skill and knowledge gaps, and creating opportunities for growth. Build a culture of accountability, continuous learning, and strong execution.
• Turn data into solutions: Go beyond reporting metrics to uncover the root causes of operational challenges. Translate complex data and business trends into actionable insights, develop solutions, and measure their impact on business performance.
• Lead through ambiguity and change: Navigate the fast-moving Last Mile Delivery environment with confidence and adaptability. Establish priorities, make informed decisions with incomplete information, and guide your team through evolving business needs while maintaining operational excellence.
• Drive operational improvements that scale: Identify inefficiencies, anticipate challenges, and implement innovative solutions that improve accuracy, streamline identity verification processes, reduce costs, and strengthen operational performance.
• Lead complex initiatives from strategy to execution: Build and oversee operational workstreams, establish milestones, align resources, and drive successful implementations. Remove roadblocks, monitor results, and adjust strategies to deliver meaningful business outcomes.
• Influence and collaborate across the business: Partner with Risk, Compliance, Legal, Driver Experience, Product, and other stakeholders to solve complex challenges, align priorities, and deliver secure, efficient identity verification solutions.

What You'll Bring

• A passion for developing people: Experience leading teams and a demonstrated ability to recognize individual strengths, identify development opportunities, close knowledge gaps, and build talent for the future.
• A problem-solving mindset grounded in data: The ability to interpret data, recognize patterns, identify root causes, and translate insights into practical solutions that drive measurable improvements. Deep technical expertise isn't required, but curiosity and analytical thinking are essential.
• Confidence navigating ambiguity: A track record of delivering results in fast-paced, evolving environments where priorities shift, challenges emerge, and solutions aren't always clearly defined.
• Strong operational leadership: Experience building, improving, and scaling operational processes, leading complex initiatives, and holding teams accountable for outcomes.
• A bias for action and continuous improvement: The ability to move from identifying a problem to implementing a solution, challenging existing processes, and finding better ways to deliver results.
• The ability to influence and build partnerships: Strong communication and relationship-building skills, with experience aligning cross-functional stakeholders, navigating competing priorities, and driving shared outcomes.

Minimum Qualifications...

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area. 1 year’s supervisory experience.

Preferred Qualifications...

Leadership of cross-functional task forces or projects

Masters, Masters: Operations Management

Project Management - Project Management Professional - CertificationPrimary Location...

802 Respect Dr, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.