Remote Customer Experience Specialist

Enviroairsolutions; Tucker (GA); Remote; USD 42,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

Flexible work schedule

Work from home

Career development

Employee discounts

Job summary

Enviroairsolutions is looking for a Customer Service Specialist to join a fully remote team. You will handle inquiries, provide product information, and resolve issues to ensure a positive customer experience.

This role emphasizes timely communication, record-keeping in CRM, and collaboration with internal teams. Qualifications include a high school diploma (associate/bachelor’s preferred), remote customer service experience, and excellent verbal/written communication.

Qualifications

• Excellent communication skills, both verbal and written.
• Proven customer service experience, preferably remote.
• Ability to multitask and manage time effectively in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and policies to assist customers effectively.
• Resolve customer complaints and issues promptly, ensuring customer satisfaction and retention.
• Maintain detailed records of customer interactions and transactions in our CRM system.
• Collaborate with internal teams to address customer needs and improve service delivery.
• Identify trends in customer inquiries to contribute to process improvements.
• Assist with order processing, tracking, and returns as needed.
• Stay updated on product knowledge and company policies to provide accurate information.
• Participate in training and development opportunities to enhance customer service skills.

Skills

Communication skills

Problem-solving

Multitasking

Detail-oriented

Education

High school diploma

Associate or bachelor’s degree preferred

Tools

CRM software

Microsoft Office Suite

Job description

Enviroairsolutions is looking for a Customer Service Specialist to join a fully remote team. You will handle inquiries, provide product information, and resolve issues to ensure a positive customer experience.

This role emphasizes timely communication, record-keeping in CRM, and collaboration with internal teams. Qualifications include a high school diploma (associate/bachelor’s preferred), remote customer service experience, and excellent verbal/written communication.