Customer Support Representative – Remote

Enviroairsolutions; Tucker (GA); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Remote work flexibility

Growth opportunities

Inclusive culture

Employee discounts

Job summary

Enviroairsolutions is seeking a Customer Support Representative to be the first point of contact for customers. This full-time remote role focuses on delivering top-notch support, addressing inquiries, resolving issues, and ensuring a positive customer experience from home.

You will handle inquiries via phone, email, and chat, assist with orders and returns, and collaborate with cross-functional teams to upsell where appropriate.

Qualifications

• High school diploma or equivalent; Bachelor’s degree preferred.
• Proven experience in customer service or support role, preferably in a remote setting.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using CRM software and Microsoft Office Suite.
• Ability to work independently and manage time effectively.
• A positive attitude and a passion for helping others.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and company policies.
• Assist customers with order processing, tracking, and returns.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Document customer interactions and feedback in our CRM system.
• Collaborate with other departments to ensure customer satisfaction.
• Identify opportunities for upselling and cross-selling our products and services.
• Maintain a positive attitude and contribute to a supportive team environment.
• Stay updated on product knowledge, industry trends, and company initiatives.

Skills

Customer service

Communication

Problem-solving

CRM software

MS Office

Time management

Independent work

Positive attitude

Education

Bachelor’s degree

High school diploma or equivalent

Tools

CRM system

Job description

Job Title: Customer Support Representative – Remote

Contract Type: Full-time

About Us:

Enviroairsolutions is a leading provider of innovative air quality solutions, dedicated to improving indoor environments for homes and businesses. Our commitment to exceptional customer service and environmental sustainability sets us apart in the industry. We are currently seeking a motivated and enthusiastic Customer Support Representative to join our dynamic team.

Job Summary:

As a Customer Support Representative at Enviroairsolutions, you will be the first point of contact for our customers. You will play a crucial role in providing top-notch support, addressing inquiries, resolving issues, and ensuring a positive customer experience. This is a full-time remote position, allowing you to work from the comfort of your home while contributing to our mission of enhancing air quality solutions.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and company policies.
• Assist customers with order processing, tracking, and returns.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Document customer interactions and feedback in our CRM system.
• Collaborate with other departments to ensure customer satisfaction.
• Identify opportunities for upselling and cross-selling our products and services.
• Maintain a positive attitude and contribute to a supportive team environment.
• Stay updated on product knowledge, industry trends, and company initiatives.

Qualifications:

• High school diploma or equivalent; Bachelor’s degree preferred.
• Proven experience in customer service or support role, preferably in a remote setting.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using CRM software and Microsoft Office Suite.
• Ability to work independently and manage time effectively.
• A positive attitude and a passion for helping others.

What We Offer:

• Competitive salary and benefits package.
• Flexible work schedule with remote work opportunities.
• Opportunities for professional development and growth within the company.
• A collaborative and inclusive work culture.
• Employee discounts on our products and services.

Enviroairsolutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us in our mission to create healthier indoor environments and make a difference in the lives of our customers!