Remote Customer Support Specialist

Enviroairsolutions; Rapid City (SD); Remote; USD 32,000 - 42,000; Full time

Job summary

Enviroairsolutions is seeking a dedicated Customer Service Representative to join our team. You will provide exceptional support to customers via phone, email, and chat, addressing inquiries, resolving issues, and ensuring a positive experience.

Responsibilities include responding promptly, assisting with product information and order status, maintaining records, and collaborating to improve service quality.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service or related field preferred.
• Strong communication skills, both verbal and written.
• Ability to empathize with customers and handle difficult situations with professionalism.
• Proficient in using computer systems, including CRM software and Microsoft Office Suite.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and manage time effectively in a remote environment.

Responsibilities

• Respond promptly and professionally to customer inquiries and concerns.
• Assist customers with product information, order status, and troubleshooting.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve processes and enhance service quality.
• Identify and elevate complex issues to the appropriate departments as needed.
• Stay informed about product updates and company policies to provide accurate information.
• Strive to achieve individual and team performance goals.

Skills

Strong communication

Empathy & customer focus

Problem solving

Time management

Education

High school diploma or equivalent

Additional education/certifications a plus

Tools

CRM software

Microsoft Office

Job description

Enviroairsolutions is seeking a dedicated Customer Service Representative to join our team. You will provide exceptional support to customers via phone, email, and chat, addressing inquiries, resolving issues, and ensuring a positive experience.

Responsibilities include responding promptly, assisting with product information and order status, maintaining records, and collaborating to improve service quality.