Remote Customer Experience Specialist

Smartsearchonline; New York, Northern (NY, KY); Hybrid; USD 21,000 - 29,000; Part time

Job summary

Stefanini Group is hiring a Remote Customer Service Representative in New York, NY. This six-month contract role supports customers across the United States and Canada, with dishes of using phone, chat, and email to resolve inquiries and issues.

Responsibilities include maintaining CRM records, meeting KPIs, and assisting with onboarding of new hires, while ensuring high-quality, empathetic service across time zones. The position is remote with potential office transitions for continuity.

Qualifications

• 1 to 3 years customer service experience; retail customer service experience a plus.
• High School degree or equivalent.
• Excellent verbal and written communication skills, with the ability to convey information clearly and professionally across all channels.

Responsibilities

• Handle inbound customer inquiries via phone, chat, and email.
• Resolve issues and provide escalated support across channels.
• Maintain CRM records and documentation of interactions.
• Meet department KPIs and ensure quality service.
• Support onboarding for new hires and share best practices.

Skills

Customer service

Communication

Remote work

Education

High School degree

Tools

Excel

Word

Databases

Job description

Stefanini Group is hiring a Remote Customer Service Representative in New York, NY. This six-month contract role supports customers across the United States and Canada, with dishes of using phone, chat, and email to resolve inquiries and issues.

Responsibilities include maintaining CRM records, meeting KPIs, and assisting with onboarding of new hires, while ensuring high-quality, empathetic service across time zones. The position is remote with potential office transitions for continuity.