Customer Solutions Specialist: Remote Problem Solver

Clark Associates, Inc.; Lititz (Lancaster County); Hybrid; USD 38,000 - 58,000; Full time

Job summary

WebstaurantStore’s Customer Solutions team is seeking a Customer Solutions Specialist who will support customers via phone, live chat, and email. You will operate in a fast-paced remote environment and solve problems creatively to deliver a great experience for every customer.

Based in the United States (remote), you’ll begin with a 60-day onboarding and training period with our Training team, learning systems, products, and customer care standards.

Qualifications

• Experience assisting customers via phone, chat, or email.
• Ability to navigate multiple systems to resolve issues.
• Comfort working in a fast-paced remote environment.

Responsibilities

• Handle customer inquiries with empathy across phone, chat and email.
• Investigate complex issues by correlating data from orders and histories.
• Make sound judgments on credits, refunds, replacements and returns within guidelines.
• Collaborate with internal teams to gather information and resolve cases.
• Continuously learn and adapt to improve processes and the customer experience.

Skills

Empathy

Communication

Problem solving

Job description

WebstaurantStore’s Customer Solutions team is seeking a Customer Solutions Specialist who will support customers via phone, live chat, and email. You will operate in a fast-paced remote environment and solve problems creatively to deliver a great experience for every customer.

Based in the United States (remote), you’ll begin with a 60-day onboarding and training period with our Training team, learning systems, products, and customer care standards.