Remote Customer Experience Specialist

Dayton Roger's; New Jersey; On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Benefits package

Growth opportunities

Training programs

Job summary

Dayton Roger's is seeking a Customer Service Representative to join our remote team. You will be the main point of contact for clients, handling inquiries, resolving issues, and ensuring satisfaction with our services.

Ideal candidates have a high school diploma, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment. We offer competitive pay, benefits, and opportunities for growth.

Qualifications

• High school diploma or equivalent.
• Experience in customer service preferred.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office and other relevant software.

Responsibilities

• Respond to customer inquiries and concerns in a timely and professional manner
• Provide information about our services and products to potential and existing customers
• Handle and resolve customer complaints and issues
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments to ensure customer satisfaction
• Stay updated on company products and services to effectively address customer inquiries
• Follow up with customers to ensure their needs have been met
• Identify and implement strategies to improve customer service processes and procedures

Skills

Customer service

Communication

Problem solving

Multitasking

Conflict resolution

Education

High school diploma

Tools

Microsoft Office

Job description

Dayton Roger's is seeking a Customer Service Representative to join our remote team. You will be the main point of contact for clients, handling inquiries, resolving issues, and ensuring satisfaction with our services.

Ideal candidates have a high school diploma, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment. We offer competitive pay, benefits, and opportunities for growth.