Remote Customer Experience Specialist

Educational Credential Evaluators Inc; Milwaukee (WI); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Employer-sponsored life insurance

403(b) retirement plan match

Health, dental and vision coverage

Flexible spending accounts

Voluntary insurance options

Eleven paid holidays annually

Generous paid time off

Job summary

Educational Credential Evaluators Inc (ECE) is seeking a remote Customer Care Professional to join our omnichannel contact center. You will respond to inquiries, maintain records, and act as a subject matter expert for ECE products while supporting policies and procedures.

The role emphasizes customer service excellence, clear communication, and problem solving in a diverse, global education environment. Applicants should be proficient with Microsoft Office and willing to work Monday–Friday, 40

Qualifications

• High school diploma or GED required.
• Experience in a customer service phone environment preferred.
• Knowledge of higher education, nonprofit, or academic settings preferred.
• Excellent written and oral communication.
• Experience using chat as a communication tool is a plus.

Responsibilities

• Responds to incoming customer requests by providing accurate information to new and existing customers.
• Maintains precise records of all customer communication.
• Uses appropriate judgment to determine when and to whom to transfer calls to other staff.
• Interprets policies and procedures to solve customer needs.
• Serves as a subject matter expert for standard ECE product offerings.
• Assists customers with website and application navigation and questions; troubleshoots with technical support when needed.
• Ensures customer receives quality service and handles complaints professionally.
• Manages difficult or emotional customer situations and balances needs with policies.
• Articulates ideas clearly in written and verbal communication; tailors message to the request.
• Composes professional responses to inquiries.
• Performs related duties to support organizational objectives.

Skills

Customer Service

Interpersonal Skills

Judgment

Professionalism

Communication

Delivers Results

Workload Management

Commitment & Responsibility

Problem Solving

Education

High school diploma or GED

Tools

Microsoft Office Suite

Teams

Outlook

Word

PowerPoint

Excel

OneDrive

Job description

Educational Credential Evaluators Inc (ECE) is seeking a remote Customer Care Professional to join our omnichannel contact center. You will respond to inquiries, maintain records, and act as a subject matter expert for ECE products while supporting policies and procedures.

The role emphasizes customer service excellence, clear communication, and problem solving in a diverse, global education environment. Applicants should be proficient with Microsoft Office and willing to work Monday–Friday, 40