Remote Customer Experience Specialist

Mass Markets; Los Angeles (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

HMO Coverage plus a dependent

Dental Coverage

Career growth and learning

Free meal during training

Performance and loyalty bonuses

Job summary

A leading tech-enabled business services company in Los Angeles is seeking a Customer Service Representative. The ideal candidate will exhibit empathy and solutions-oriented thinking while navigating a fast-paced, customer-focused environment. Responsibilities include engaging with customers, resolving concerns, and upselling products. Qualified applicants must be 18+, possess a high school diploma, and have strong communication skills. Competitive compensation and benefits, including bonuses and career growth opportunities, are provided.

Qualifications

• Must be 18 years or older.
• Dependable and punctual with a strong work ethic.
• Comfortable working in a dynamic, fast-changing environment.

Responsibilities

• Engage with customers via inbound and outbound calls.
• Actively listen to customer concerns and deliver effective resolutions.
• Identify opportunities to upsell or upgrade products and services.

Skills

Strong written and verbal communication skills

Ability to type at least 20 WPM

Basic proficiency in Microsoft Office

Skilled in troubleshooting and conflict resolution

Customer-first mindset

Ability to multitask and stay organized

Team player with a positive attitude

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

A leading tech-enabled business services company in Los Angeles is seeking a Customer Service Representative. The ideal candidate will exhibit empathy and solutions-oriented thinking while navigating a fast-paced, customer-focused environment. Responsibilities include engaging with customers, resolving concerns, and upselling products. Qualified applicants must be 18+, possess a high school diploma, and have strong communication skills. Competitive compensation and benefits, including bonuses and career growth opportunities, are provided.