Remote Customer Experience Specialist

Happee Antz; Fort Myers (FL); Hybrid; USD 38,000 - 48,000; Full time

Job summary

Happee Antz is seeking a friendly, professional Customer Service Associate to support our remote retail team. You will handle inquiries, orders, returns, and product information, delivering a positive shopping experience to customers in a fully remote setting.

You will respond across phone, email, chat, and social media, coordinate with logistics, and document interactions in the system, all while maintaining empathy and a customer-first attitude from Fort Myers, Florida.

Qualifications

• Previous experience in customer service, retail, or e-commerce preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and attention to detail.
• Ability to work independently in a remote environment.
• Friendly, patient, and customer-focused attitude.
• Comfortable using computers, email, and customer service software.

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, and social media
• Assist customers with product information, order placement, tracking, returns, and exchanges
• Resolve customer issues efficiently while maintaining professionalism and empathy
• Document and update customer interactions accurately in the system
• Collaborate with the retail and logistics teams to ensure smooth operations
• Provide feedback on customer trends and potential improvements

Skills

Verbal communication

Written communication

Problem solving

Attention to detail

Remote work

Customer-focused

Team collaboration

Tools

CRM software

Job description

Happee Antz is seeking a friendly, professional Customer Service Associate to support our remote retail team. You will handle inquiries, orders, returns, and product information, delivering a positive shopping experience to customers in a fully remote setting.

You will respond across phone, email, chat, and social media, coordinate with logistics, and document interactions in the system, all while maintaining empathy and a customer-first attitude from Fort Myers, Florida.