Remote Customer Support Specialist — Flexible Hours

MaziCTools; United States; Remote; USD 71,635,000 - 103,155,000; Full time

Job summary

Wayfair is seeking a Service Associate to deliver exceptional, human-to-human customer support from a remote position based in the USA. You’ll choose your hours to fit your availability, ensuring a reliable and welcoming customer experience across post-order inquiries.

You will help customers with shipping questions, returns, replacements, assembly services, and order notifications without scripts, and you’ll have access to training and tools to resolve issues efficiently.

Qualifications

• Empathy and active listening
• Clear communication, both spoken and written
• Ability to manage high-volume, fast-paced calls

Responsibilities

• Handle an estimated 50–60 inbound calls per shift in a remote setting
• Resolve post-order issues including shipping, damages, returns and order status
• Provide courteous, customer-focused support without scripts
• Navigate multiple systems and tools to locate information quickly
• Escalate systemic issues to help improve processes and customer experience

Job description

Wayfair is seeking a Service Associate to deliver exceptional, human-to-human customer support from a remote position based in the USA. You’ll choose your hours to fit your availability, ensuring a reliable and welcoming customer experience across post-order inquiries.

You will help customers with shipping questions, returns, replacements, assembly services, and order notifications without scripts, and you’ll have access to training and tools to resolve issues efficiently.