Remote Customer Support Specialist

Harbor Freight Tools; Calabasas (CA); Remote; USD 24,000 - 35,000; Full time

Benefits offered by this job

Early access to pay

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401k plan

Job summary

Harbor Freight Tools is hiring for a Remote Contact Center Associate. This full-time role emphasizes delivering exceptional service through phone, chat, text, and email.

You will troubleshoot issues, provide thoughtful solutions, and maintain clear written and verbal communication while leveraging available resources and coaching sessions to ensure high-quality customer support. The position supports a disciplined, fast-paced environment with a structured schedule and benefits including health

Qualifications

• Excellent customer service via phone, chat, text, and email channels.
• Clear, effective verbal and written communication.
• Willingness to learn, accept feedback, and participate in coaching sessions.

Responsibilities

• Provide outstanding customer service via phone, chat, text, and email channels
• Troubleshoot issues, resolve concerns, and offer thoughtful solutions
• Communicate clearly and effectively, both verbally and in writing
• Utilize resources to provide advanced product support
• Join team huddles and one-on-one coaching sessions
• Collaborate with team members to ensure high-quality support
• Demonstrate self-awareness and openness to feedback

Skills

Customer service

Strong communication

Problem solving

Feedback oriented

Job description

Harbor Freight Tools is hiring for a Remote Contact Center Associate. This full-time role emphasizes delivering exceptional service through phone, chat, text, and email.

You will troubleshoot issues, provide thoughtful solutions, and maintain clear written and verbal communication while leveraging available resources and coaching sessions to ensure high-quality customer support. The position supports a disciplined, fast-paced environment with a structured schedule and benefits including health