Remote Customer Experience Specialist

MCI; Indianapolis (IN); Remote; USD 19,000 - 28,000; Full time

Job summary

MCI is hiring Remote Call Center Representatives to join our customer support team. You will be the first point of contact for customers, providing exceptional service from your home office.

This full-time role requires strong communication, problem-solving, and the ability to work in a fast-paced environment with modern tools and scripts. Ideal candidates have 1+ year in customer service, high school diploma or GED, and a reliable home workspace with a quiet environment.

Qualifications

• Must be 18 years or older.
• 1+ year of experience in a call center or customer service role.
• Excellent verbal and written communication skills.
• Ability to multitask and manage time effectively in a remote setting.

Responsibilities

• Answer inbound calls and respond to customer inquiries in a professional manner.
• Resolve customer issues efficiently while maintaining a positive attitude.
• Document all interactions accurately in the CRM system.
• Follow communication scripts and standard operating procedures.
• Escalate complex issues to the appropriate department when necessary.
• Meet or exceed performance metrics including call quality, response time, and customer satisfaction.

Skills

Communication

Verbal skills

Written skills

Multitasking

Remote work setup

Internet reliability

Customer service software

Education

High school diploma/GED

Job description

MCI is hiring Remote Call Center Representatives to join our customer support team. You will be the first point of contact for customers, providing exceptional service from your home office.

This full-time role requires strong communication, problem-solving, and the ability to work in a fast-paced environment with modern tools and scripts. Ideal candidates have 1+ year in customer service, high school diploma or GED, and a reliable home workspace with a quiet environment.