Remote Insurance Support Pro

Insurish LLC; Minneapolis (MN); Remote; USD 22,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Remote work

Paid training

Professional development

Supportive team environment

Advancement opportunities

Comprehensive benefits

Job summary

Insurish LLC is seeking a friendly, reliable Customer Support Representative to be the primary contact for customers, handling questions, resolving issues, and providing information about products and services in a remote setting.

The ideal candidate communicates clearly, works independently, manages multiple inquiries, and handles sensitive information with professionalism and discretion, ensuring a positive customer experience.

Qualifications

• High school diploma or equivalent.
• Previous customer service, call center, insurance, financial services, or related experience is preferred.
• Strong verbal and written communication skills.
• Excellent problem-solving and active-listening abilities.
• Strong attention to detail and organizational skills.
• Ability to handle multiple tasks and prioritize responsibilities effectively.
• Comfortable working with computers, email, customer databases, and other software systems.
• Ability to work independently in a remote environment.
• Professional, dependable, and customer-focused approach.

Responsibilities

• Respond to customer inquiries by phone, email, and other communication channels.
• Provide accurate information regarding insurance products, services, policies, and account-related questions.
• Assist customers with account updates, documentation, requests, and general support needs.
• Investigate customer concerns and work toward timely and effective resolutions.
• Escalate complex issues to the appropriate department when necessary.
• Maintain accurate and detailed records of customer interactions.
• Follow established customer service procedures, policies, and compliance requirements.
• Protect confidential customer and company information.

Skills

Clear communication

Multitasking

Discretion

Independent work

Problem solving

Detail oriented

Education

High school diploma

Tools

CRM platforms

Job description

Insurish LLC is seeking a friendly, reliable Customer Support Representative to be the primary contact for customers, handling questions, resolving issues, and providing information about products and services in a remote setting.

The ideal candidate communicates clearly, works independently, manages multiple inquiries, and handles sensitive information with professionalism and discretion, ensuring a positive customer experience.