Moving Operations Specialist

SIRVA Inc.; Northern (KY); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Sirva Worldwide, Inc. is seeking a Moving Operations Specialist to serve as the subject matter expert for Sirva Relocation. You will act as the main point of contact for the agent network and third-party services, coordinating relocation services and ensuring processes run smoothly.

You will provide allocation recommendations to optimize quality, cost control, and customer satisfaction, and work with team members to deliver exceptional experiences for clients and their relocating personnel.

Qualifications

• Associate’s degree or business diploma required (or equivalent experience).
• Ability to multitask in a fast-paced environment.
• Analytical and problem-solving skills.
• Domestic Household Goods background preferred.
• Self-motivated and proactive.

Responsibilities

• Act as Moving subject matter expert for Sirva Relocation.
• Primary point of contact for the agent network and 3rd party services.
• Provide allocation recommendations to drive quality and customer satisfaction.
• Perform system audits and ensure compliance.
• Collaborate with team to enhance customer experience.

Skills

Multitasking

Analytical thinking

Problem solving

Domestic Household Goods background

Self-motivated

Education

Associate’s degree or business diploma

Job description

The primary objective of the Moving Operations Specialist is to serve as the Moving subject matter expert for Sirva Relocation. Responsibilities will include acting as the primary point of contact for the agent network and 3 rd party services and ensuring systems compliance. The Moving Operations Specialist will provide allocation recommendations to further drive quality and customer satisfaction.

Essential Functions and Responsibilities

% of time

(must total to 100%)

Description of Duty

100%

Customer Service (both internal and external)

• Perform system audits to ensure agent network compliance
• Manage cost controls and approvals of exceptions and 3 rd party costs.
• Acts as the main point of contact for SIRVA Relocation and the agent network before, during, and after each relocation
• Work with other members of the team to ensure the best experience for our customers.
• Works with It on system enhancements
• Document all interaction with agents and Relo

Qualifications and preferred skills (Qualifications, Skills, Education or Certification Requirements, etc.)

Education/Certification Requirements

• Associate’s degree or business diploma required (or equivalent experience)

Qualifications and Experience Requirements

• Ability to multitask in a fast-paced environment
• Analytical and problem-solving skills
• Domestic House Hold Goods background preferred
• Self-motivated

At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position:

• Position Title: Moving Operations Specialist
• Salary Range: $40,000.00 - $50,000.00 USD
• Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or non full-time employees

Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations.

For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.

Artificial Intelligence Usage: Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. All screening, assessment, and hiring decisions are made by human recruiters and hiring managers.

Vacancy Status: This posting reflects an existing vacancy within our organization.

Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, and Sirva Mortgage) provide everything needed to move talent and deliver experience.

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.

It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at [e-mail] and let us know the nature of your request and your contact information.