Remote Customer Experience & Operations Consultant

SIRVA Inc.; Oakbrook Terrace (IL); Remote; USD 36,000 - 43,000; Full time

Job summary

Sirva Worldwide Relocation and Moving is seeking a Customer Experience & Operations Consultant to coordinate with customers throughout their mobility journey. This role focuses on proactive engagement, cross-functional collaboration, and leveraging technology to enhance the customer experience.

The position requires strong communication, problem-solving, and organizational skills, with fluency in English. This remote role supports a global client base with comprehensive relocation services and a

Qualifications

• High school diploma or equivalent.
• University/college degree preferred.
• 1 year in a customer experience, business operations role preferred.
• International experience a plus, but not necessary
• Must be fluent in English, but other languages are highly desired.

Responsibilities

• Serve as the primary coordinator to customers across the mobility journey.
• Proactively contact customers at milestone moments and promote program services.
• Utilize omnichannel tools to support customer interactions and maintain data integrity.
• Coordinate with supplier partners to arrange authorized services for customers.
• Collaborate with internal teams to meet customer needs and SLAs.

Skills

Customer service

Communication skills

Attention to detail

Problem solving

Team collaboration

Education

High school diploma or equivalent

University degree preferred

Tools

CRM systems

Multichannel platforms

Job description

Sirva Worldwide Relocation and Moving is seeking a Customer Experience & Operations Consultant to coordinate with customers throughout their mobility journey. This role focuses on proactive engagement, cross-functional collaboration, and leveraging technology to enhance the customer experience.

The position requires strong communication, problem-solving, and organizational skills, with fluency in English. This remote role supports a global client base with comprehensive relocation services and a