Remote Customer Experience Manager – Benefits & Strategy

Bennie; Stamford (CT); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Flexible Time Off

Remote-first environment

Health benefits: Medical/Dental/Vision

HSA & FSA, Life, Disability, EAP

Wellness benefits: Headspace, Wellhub,

Stock options

Remote work stipend

Paid parental & bonding leave

Employee referral bonus program

Job summary

Bennie, a remote-first benefits services and technology firm, is seeking a Customer Experience Manager to lead service relationships for a defined book of business and deliver high-quality customer experiences.

You will drive enrollment activities, collaborate with a cross-functional consulting delivery team, and stay abreast of industry trends to educate and enable customers while fostering strong partnerships with insurers, vendors, and Bennie colleagues.

Qualifications

• 3 years of benefit account management experience supporting a benefit consulting team with demonstrated success in supporting a complex book of business.
• Requires knowledge in benefits and renewal workflow management to effectively service a large client portfolio.

Responsibilities

• Lead and manage the service relationship and strategy for assigned customers, ensuring the delivery of high-quality service experiences and customer satisfaction.
• Support execution of the annual customer account plan for all assigned customers.
• Work collaboratively with the consulting delivery team to support the creation and development of key consulting deliverables.
• Lead customer open enrollment presentations.
• Work collaboratively with other members of the consulting delivery team to support the development and implementation of strategic initiatives.
• Stay updated on industry trends, best practices and regulatory changes, and support education and enablement of customers regarding these developments.
• Collaborate with cross-functional teams, including but not limited to sales, data operations, and product, to identify and support business development and operational improvement opportunities.
• Maintain strong relationships with all customers, strategic partners, and internal Bennie collaborators.
• Other duties as assigned.

Skills

Benefit account management

Renewal workflow knowledge

MS Excel

MS Word

PowerPoint

Education

Life & Health Producer’s License

Job description

Bennie, a remote-first benefits services and technology firm, is seeking a Customer Experience Manager to lead service relationships for a defined book of business and deliver high-quality customer experiences.

You will drive enrollment activities, collaborate with a cross-functional consulting delivery team, and stay abreast of industry trends to educate and enable customers while fostering strong partnerships with insurers, vendors, and Bennie colleagues.