Remote Customer Experience Engineer for AI Support

Bolt.new; Town of Poland (NY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Bolt.new is looking for a remote Customer Experience Engineer to enhance customer interactions through effective problem-solving and support. This position requires strong troubleshooting abilities and excellent communication skills.

You will serve as the voice of the customer, advocating internally while creating self-serve resources that empower users. Ideal candidates are located in Western European or American time zones.

Qualifications

• Hands-on experience in technical support roles, capable of troubleshooting real issues.
• Exceptional skills in written communication to explain complex concepts simply.
• A fast learner who thrives in a rapidly changing environment with minimal supervision.

Responsibilities

• Troubleshoot and resolve technical issues across platforms via email and chat.
• Create and improve self-serve resources to empower users.
• Collaborate with internal teams to address customer needs and catch issues early.

Skills

Troubleshooting technical issues

Exceptional written communication

Customer-first mindset

Familiarity with databases

Understanding of LLMs

Tools

API integrations

Chrome DevTools

Job description

Bolt.new is looking for a remote Customer Experience Engineer to enhance customer interactions through effective problem-solving and support. This position requires strong troubleshooting abilities and excellent communication skills.

You will serve as the voice of the customer, advocating internally while creating self-serve resources that empower users. Ideal candidates are located in Western European or American time zones.