Customer Experience Engineer

Bolt.new; Town of Poland (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Bolt.new is looking for a remote Customer Experience Engineer to enhance customer interactions through effective problem-solving and support. This position requires strong troubleshooting abilities and excellent communication skills.

You will serve as the voice of the customer, advocating internally while creating self-serve resources that empower users. Ideal candidates are located in Western European or American time zones.

Qualifications

• Hands-on experience in technical support roles, capable of troubleshooting real issues.
• Exceptional skills in written communication to explain complex concepts simply.
• A fast learner who thrives in a rapidly changing environment with minimal supervision.

Responsibilities

• Troubleshoot and resolve technical issues across platforms via email and chat.
• Create and improve self-serve resources to empower users.
• Collaborate with internal teams to address customer needs and catch issues early.

Skills

Troubleshooting technical issues

Exceptional written communication

Customer-first mindset

Familiarity with databases

Understanding of LLMs

Tools

API integrations

Chrome DevTools

Job description

But we didn’t stop there.

WebContainers make it possible. Bolt.new brings it to life. Together, they reimagine what it means to build software lowering the barrier to entry, speeding up workflows, and unlocking creativity for the next generation of builders.

We’re a globally distributed, fully remote team of passionate engineers, designers, and creatives building the future of software development. If you love shipping fast, solving real problems, and pushing the boundaries of what’s possible we’d love to meet you.

About This Opportunity

Bolt.new is transforming the way people build and interact with technology, and we're looking for a Customer Experience Engineer to be on the front lines of our customer experience—solving technical problems, advocating for users, and helping make our product better every day.

This is a hands‑on technical support role where you'll troubleshoot real issues, work closely with Product and Engineering, and ensure every customer interaction builds trust and loyalty.

This role is fully remote, with the requirement that candidates are located in a Western European or American time zone. We’re hiring multiple candidates for this role.

• Troubleshoot and resolve technical issues across Bolt.new and StackBlitz via email, chat, and occasional video calls—owning problems from first report through resolution
• Occasionally serve as a public‑facing expert and ambassador across social platforms and live events, answering questions with empathy, clarity, and confidence
• Surface bugs, product gaps, and patterns to Product and Engineering with clear, actionable context—you're the voice of the customer internally
• Create and improve self‑serve resources: documentation, how‑tos, and AI knowledge base content that empowers users to succeed independently
• Collaborate with internal teams to catch emerging issues early and advocate for customer needs in every conversation
• Assist with QA and testing ahead of releases to help catch issues before they reach customers
• Reduce friction for customers by building resources that scale—so we're not solving the same problem twice
• Strengthen the feedback loop between customers and our product team, helping us build what users actually need
• Represent Bolt with credibility and care in every interaction, whether it’s a support ticket or a public thread
• Familiarity with databases, API integrations, and Chrome DevTools
• Understanding of LLMs and expertise in crafting effective prompts for optimal AI responses
• Exceptional written communication: you can explain complex concepts simply, shift tone gracefully, and make even frustrated users feel heard
• A genuine customer‑first mindset—you care about the person behind the ticket, not just closing it
• Comfort representing a brand publicly and keeping conversations constructive, kind, and on‑brand
• Ability to translate technical concepts into clear, user‑friendly explanations
• Fast learner who thrives in a fast‑moving environment and can operate with minimal supervision
• Located in a Western European or American timezone

You do not need a college degree to apply.

You do not need to be located in the U.S. — we’re remote‑friendly.

You do not need to meet every qualification listed above.

As set forth in Bolt.new’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.