Customer Experience Engineer - Frontend & AI Support

bolt.new; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

bolt.new is seeking a Customer Experience Engineer to enhance customer satisfaction by resolving technical issues and advocating for user needs. In this hands-on role, you will interact with users via email, chat, and video calls, addressing their challenges and ensuring solutions are implemented efficiently. You will also collaborate with internal teams to create compelling self-serve resources, thus fostering a supportive customer experience.

The ideal candidate will have expertise in front-end technologies and exceptional communication skills to translate technical concepts for non-technical users.

Qualifications

• Experience troubleshooting modern front‑end technologies such as Vite, React, Tailwind, JavaScript, HTML, and CSS.
• Exceptional written communication skills, able to explain complex concepts simply.
• A genuine customer‑first mindset that prioritizes user experience.

Responsibilities

• Troubleshoot and resolve technical issues via email, chat, and video calls.
• Surface bugs and product gaps to Product and Engineering teams.
• Create and improve self-serve resources like documentation and how-tos.

Skills

Troubleshooting modern front‑end technologies

Exceptional written communication

Customer-first mindset

Comfort representing a brand

Clear user-friendly explanations

Tools

Vite

React

Tailwind

JavaScript

HTML

CSS

Chrome DevTools

Job description

bolt.new is seeking a Customer Experience Engineer to enhance customer satisfaction by resolving technical issues and advocating for user needs. In this hands-on role, you will interact with users via email, chat, and video calls, addressing their challenges and ensuring solutions are implemented efficiently. You will also collaborate with internal teams to create compelling self-serve resources, thus fostering a supportive customer experience.

The ideal candidate will have expertise in front-end technologies and exceptional communication skills to translate technical concepts for non-technical users.