Remote Customer Experience Banker & Growth Advisor

0101 The Huntington National Bank; Kentucky; Hybrid; USD 38,000 - 58,000; Full time

Job summary

Huntington National Bank in Kentucky is seeking a Customer Experience Banker Non NMLS to serve as a Financial Concierge for walk-in customers. You will retain and grow consumer and business relationships by identifying financial goals, recommending deposit products, and processing transactions accurately while delivering exemplary service.

This role emphasizes understanding deposits, cross-selling within compliance, and guiding customers to the right bank areas, with flexible office arrangements

Qualifications

• High School Diploma or GED required; bachelor's degree also acceptable.
• Minimum 1 year of customer service or related experience.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Cash handling

Technology literacy

Sales

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile Banking

Online Banking

Job description

Huntington National Bank in Kentucky is seeking a Customer Experience Banker Non NMLS to serve as a Financial Concierge for walk-in customers. You will retain and grow consumer and business relationships by identifying financial goals, recommending deposit products, and processing transactions accurately while delivering exemplary service.

This role emphasizes understanding deposits, cross-selling within compliance, and guiding customers to the right bank areas, with flexible office arrangements