Remote Customer Support Specialist | Growth & Perks

Essence Journey; Houston (TX); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Remote work environment

Professional development opportunities

Career growth opportunities

Supportive team environment

Employee recognition programs

Employee discounts and partner perks

Job summary

Essence Journey is seeking a dependable Remote Customer Support Associate to assist customers with questions, requests, and routine concerns. The role requires clear communication, strong organization, and the ability to work independently in a remote setting while following established procedures.

You will respond to inquiries by email or chat, provide accurate information, update customer records, and escalate complex issues when needed.

Qualifications

• Excellent verbal and written communication skills.
• Ability to follow instructions and established procedures.
• Remote work setup and reliable internet access.
• Previous customer service experience is helpful but not required.

Responsibilities

• Respond to customer inquiries by email, chat, or other approved communication channels
• Provide clear and accurate information
• Update customer records and maintain accurate information
• Escalate issues when additional assistance is needed
• Maintain professional and respectful communication

Skills

Strong communication

Attention to detail

Organized and dependable

Independent worker

Basic computer skills

Job description

Essence Journey is seeking a dependable Remote Customer Support Associate to assist customers with questions, requests, and routine concerns. The role requires clear communication, strong organization, and the ability to work independently in a remote setting while following established procedures.

You will respond to inquiries by email or chat, provide accurate information, update customer records, and escalate complex issues when needed.