Remote Customer Experience Associate – Fast-Paced Support

Coinscapture; New York (NY); Hybrid; USD 6,100 - 7,800; Full time

Benefits offered by this job

Remote work

2 months sabbatical

Job summary

Fresh Prints—New York-based apparel startup—seeks a Customer Service Associate to support customers across email, chat, text, and phone. You will resolve inquiries, maintain tickets, and collaborate with Sales, Operations, and Production to meet performance metrics.

Training in a fast-paced, customer-first environment is provided. Work from home with Philippine-facing hours after training; base monthly pay ranges with a valuable sabbatical benefit for long-term contributors.

Qualifications

• 1.5+ years in customer support or similar role.
• Fast-paced, metrics-driven environment.
• Strong written communication with professional brand voice.

Responsibilities

• Respond to customer inquiries via email, chat, text, and phone in a timely and professional manner.
• Resolve customer issues accurately while following company policies.
• Maintain detailed documentation in tickets and internal systems.
• Own conversations from initial contact to resolution with proper follow-ups.

Skills

Strong written communication

Attention to detail

Problem-solving

Multitasking

CRM familiarity

Education

No specific degree required

Tools

CRM

Ticketing systems

Spreadsheets

Job description

Fresh Prints—New York-based apparel startup—seeks a Customer Service Associate to support customers across email, chat, text, and phone. You will resolve inquiries, maintain tickets, and collaborate with Sales, Operations, and Production to meet performance metrics.

Training in a fast-paced, customer-first environment is provided. Work from home with Philippine-facing hours after training; base monthly pay ranges with a valuable sabbatical benefit for long-term contributors.