Customer Service Associate

Coinscapture; New York (NY); Hybrid; USD 6,100 - 7,800; Full time

Benefits offered by this job

Remote work

2 months sabbatical

Job summary

Fresh Prints—New York-based apparel startup—seeks a Customer Service Associate to support customers across email, chat, text, and phone. You will resolve inquiries, maintain tickets, and collaborate with Sales, Operations, and Production to meet performance metrics.

Training in a fast-paced, customer-first environment is provided. Work from home with Philippine-facing hours after training; base monthly pay ranges with a valuable sabbatical benefit for long-term contributors.

Qualifications

• 1.5+ years in customer support or similar role.
• Fast-paced, metrics-driven environment.
• Strong written communication with professional brand voice.

Responsibilities

• Respond to customer inquiries via email, chat, text, and phone in a timely and professional manner.
• Resolve customer issues accurately while following company policies.
• Maintain detailed documentation in tickets and internal systems.
• Own conversations from initial contact to resolution with proper follow-ups.

Skills

Strong written communication

Attention to detail

Problem-solving

Multitasking

CRM familiarity

Education

No specific degree required

Tools

CRM

Ticketing systems

Spreadsheets

Job description

Customer Service Associate# Customer Service AssociateFresh PrintsRemotePhilippinesCustomer Support & SuccessPosted Oct 19, 2026Support a multi-million dollar business' supply-chain & logistics team Fresh Prints is a New York-based custom apparel startup. We work with talented student entrepreneurs and provide the working capital, training, and support they need to build businesses at their schools. The Customer Experience Associate (what we call the role internally) is responsible for providing timely, accurate, and professional support to customers across multiple communication channels like email, text, chat, and call. This role focuses on resolving incoming client inquiries efficiently while maintaining high-quality service standards and contributing to a positive overall customer experience. Performance Expectations A successful associate will: • Consistently meet productivity and quality benchmarks • Demonstrate strong attention to detail in documentation and communication • Apply feedback to reduce repeat errors • Show ownership of tickets from start to resolution • Prioritize customer-first decision-making • Maintain reliability and accountability during assigned shifts Key Responsibilities • Respond to customer inquiries via email, chat, text, and/or phone in a timely and professional manner • Resolve customer issues accurately while adhering to company policies and service standards • Maintain detailed and accurate documentation in tickets and internal systems • Ensure proper ownership of customer conversations, including follow-ups and handoffs • Meet or exceed defined performance metrics (e.g., QA score, response time, resolution time, tickets per shift) • Collaborate with cross-functional teams (Sales, Operations, Production, etc.) to support customer needs • Maintain professionalism and brand standards in all client-facing communication • Contribute to process improvements by identifying recurring issues or inefficiencies Eligibility and Qualifications • At least 1.5 years of experience in customer support, client services, or a similar customer-facing role • Comfortable working in a fast-paced, metrics-driven environment • Strong written communication skills with the ability to maintain a professional brand voice Skills and Competencies • Strong written and verbal communication skills • Attention to detail and organizational ability • Problem-solving and critical thinking skills • Ability to manage multiple conversations simultaneously • Basic data and system navigation skills (CRM, ticketing systems, spreadsheets) • Ability to work independently while knowing when to escalate Job Location Work From Home / Remote Working Hours (after training period): 5:00 AM to 2:00 PM Philippine Time, Monday to Friday IMPORTANT NOTE Training period will take around 1-2 months, with the timings of 9:00 PM - 6:00 AM Philippine Time, Monday to Friday Monthly Salary Between $550 to $700 base (depending on experience) At Fresh Prints, we deeply value the long-term contributions of our team. To recognize and celebrate that commitment, we offer a 2-month paid Sabbatical to eligible employees. Fresh Prints never charges any money during the hiring process. If you’re asked to pay for a job, it’s not real. Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.