Remote Operations Team Lead: Process & People Leader

Capital One Financial; Honolulu (HI); On-site; USD 13,392 - 16,740; Full time

Benefits offered by this job

Health insurance

Personal accident insurance

Mental health benefits

Learning opportunities

Work-from-home culture

Job summary

Fresh Prints is seeking a seasoned operations leader to guide a team of Ops Associates in a remote role across the United States. The role focuses on vendor and customer communications, process improvements, and meeting performance targets in a fast-paced startup environment.

You bring 5+ years in operations, at least 1 year of people management, strong analytical and negotiation skills, and the ability to make decisions without direct supervision. Competitive monthly salary in USD with benefits.

Qualifications

• 5+ years of experience in operations, including at least 1 year in a team‑lead or people‑manager role
• Strong analytical and organizational skills
• Ability to make decisions without direct supervision
• Negotiation skills to secure positive outcomes
• Fluency in English and excellent communication skills

Responsibilities

• Managing a team of Ops Associates
• Managing communications with vendors and customers
• Managing escalations from the team and solving logistical issues
• Setting and tracking team metrics
• Ensuring all team goals are reached
• Conducting one‑on‑one meetings with direct reports and with the Associate Director of Operations

Skills

Analytical skills

Organizational skills

Decision making

Negotiation

English fluency

Job description

Fresh Prints is seeking a seasoned operations leader to guide a team of Ops Associates in a remote role across the United States. The role focuses on vendor and customer communications, process improvements, and meeting performance targets in a fast-paced startup environment.

You bring 5+ years in operations, at least 1 year of people management, strong analytical and negotiation skills, and the ability to make decisions without direct supervision. Competitive monthly salary in USD with benefits.