Remote Customer Experience Analytics Lead

Pearson; Denver (CO); Remote; USD 100,000 - 120,000; Full time

Job summary

Pearson is hiring a Lead Specialist, Business Analytics for Customer Experience (CX). This role focuses on turning customer feedback into actionable insights through structured and unstructured data, dashboards, and models.

Remote-friendly, the position emphasizes analytics, stakeholder collaboration, and data-driven decision support across products and geographies. Compensation reflects market ranges and location-based requirements.

Qualifications

• Experience with CX measurement principles and metrics (NPS/CSAT).
• Experience with reporting, analysis, and data visualization tools.
• Ability to facilitate discussions and manage stakeholders.
• Strong problem-solving and critical-thinking skills.
• Ability to connect analytical work to business outcomes.
• Experience supporting data, BI, or data warehouse initiatives.

Responsibilities

• Analyze customer experience data across products, business units, and geographies to identify trends and opportunities.
• Develop actionable insights and reporting outputs for use cases and data-informed decisions.
• Prepare and present analysis-based reports to stakeholders.
• Design, build, and maintain self-service dashboards for business teams.
• Apply statistical analysis for segmentation and deep dives.
• Build and maintain topic models to illuminate the customer journey.

Skills

CX metrics

Data analysis

Stakeholder mgmt

Communication

Problem solving

Business outcomes

Education

BA/BS in Business/IS/Data Science

Tools

Tableau

Google Data Studio

Excel

Jira

Confluence

Job description

Pearson is hiring a Lead Specialist, Business Analytics for Customer Experience (CX). This role focuses on turning customer feedback into actionable insights through structured and unstructured data, dashboards, and models.

Remote-friendly, the position emphasizes analytics, stakeholder collaboration, and data-driven decision support across products and geographies. Compensation reflects market ranges and location-based requirements.