Senior CX Analytics Lead - Data-Driven Insights (Remote)

Pearson; Madison (WI); Remote; USD 100,000 - 120,000; Full time

Job summary

Pearson is seeking a Lead Specialist, Business Analytics for Customer Experience to translate CX data into actionable business insights. You will define new data models, identify feedback sources, and leverage AI to enhance closed-loop activities.

The role requires CX measurement expertise, strong data visualization skills, and the ability to communicate with stakeholders across the organization. Remote work is supported, with compensation in the $100k–$120k range and eligibility for an annual

Qualifications

• BA/BS degree in Business, Communications, Information Systems, Data Science, Math or relevant experience.
• Experience as a CX Analyst, Business Analyst, or related role.
• Ability to manage multiple priorities and deadlines effectively.

Responsibilities

• Analyze customer experience data across products, business units, and geographies to identify trends, patterns, and opportunities that inform strategic decisions.
• Develop actionable insights and reporting outputs that support business-defined use cases and enable data-informed decision-making.
• Prepare and present analysis-based reports to stakeholders, tailoring findings to business needs and audience priorities.
• Design, build, and maintain self-service dashboards that enable business teams to access and interpret customer experience insights independently.
• Apply statistical analysis techniques to support customer segmentation, audience deep dives, and other advanced analytical needs.
• Build and maintain topic models that support business use cases and provide deeper visibility into the end-to-end customer journey.

Skills

CX measurement

Data visualization

Stakeholder communication

Problem solving

Business alignment

Data warehouse experience

Education

Bachelor's degree

Tools

Tableau

Google Data Studio

Excel

Jira

Confluence

JSON/XML/CSV

Job description

Pearson is seeking a Lead Specialist, Business Analytics for Customer Experience to translate CX data into actionable business insights. You will define new data models, identify feedback sources, and leverage AI to enhance closed-loop activities.

The role requires CX measurement expertise, strong data visualization skills, and the ability to communicate with stakeholders across the organization. Remote work is supported, with compensation in the $100k–$120k range and eligibility for an annual