Remote CX Analytics Lead — Insights & Dashboards

Pearson; Olympia (WA); Remote; USD 100,000 - 120,000; Full time

Job summary

Pearson is seeking a Lead Specialist, Business Analytics for Customer Experience (CX) to leverage CX best practices and strong data analysis, delivering actionable insights from structured and unstructured feedback. You will define use cases, identify data gaps, source new feedback, and apply AI to improve engagement with closed-loop activities.

You will partner with stakeholders to analyze CX data across products and geographies, build self-service dashboards, and present findings tailored to

Qualifications

• Experience with CX measurement principles (NPS/CSAT)
• Experience with reporting, analysis and data visualization tools
• Ability to facilitate discussions and manage stakeholder relationships
• Strong problem-solving and critical-thinking skills
• Ability to connect analytical work to business outcomes
• Experience supporting BI or data warehouse initiatives

Responsibilities

• Analyze CX data across products, units, and geographies to identify trends and opportunities
• Develop actionable insights and reporting outputs for use cases
• Prepare and present analysis-based reports to stakeholders
• Design, build, and maintain self-service dashboards for business teams
• Apply statistical techniques to support segmentation and deep dives
• Build and maintain topic models for end-to-end journey insights

Skills

CX measurement principles

Reporting & visualization

Stakeholder communication

Problem solving

Business outcome focus

BI & data warehouse

Data analysis

Education

BA/BS in Business/IS/Data Science

Tools

Tableau

Google Data Studio

Excel

Jira

Confluence

JSON/CSV/XML familiarity

Job description

Pearson is seeking a Lead Specialist, Business Analytics for Customer Experience (CX) to leverage CX best practices and strong data analysis, delivering actionable insights from structured and unstructured feedback. You will define use cases, identify data gaps, source new feedback, and apply AI to improve engagement with closed-loop activities.

You will partner with stakeholders to analyze CX data across products and geographies, build self-service dashboards, and present findings tailored to