Remote CX Analytics Lead: Insights & Dashboards

Pearson; Dover (DE); On-site; EUR 88,000 - 106,000; Full time

Job summary

Pearson is hiring a Lead Specialist, Business Analytics for Customer Experience (CX) to turn customer feedback into actionable insights. The role focuses on defining data use cases and building self-service dashboards across products and geographies.

You will leverage CX best practices, apply AI techniques, and collaborate with teams to close feedback loops and drive data-informed decisions. Remote work options are available with incentive programs and benefits typical of Pearson.

Qualifications

• Experience with CX measurement principles and techniques (NPS/CSAT).
• Experience with reporting, analysis, and data visualization tools (Tableau, Google Data Studio, Excel).
• Ability to facilitate discussions, communicate clearly, manage time effectively, and build stakeholder relationships.
• Strong problem-solving and critical-thinking skills, with the ability to analyze complex information.
• Ability to connect analytical work to business outcomes.
• Experience supporting data, reporting, BI, or data warehouse initiatives.

Responsibilities

• Analyze CX data across products, units, and geographies to identify trends and opportunities for strategic decisions.
• Develop actionable insights and reporting outputs to support use cases and data-informed decisions.
• Prepare and present analysis-based reports to stakeholders, tailored to business needs.
• Design, build, and maintain self-service dashboards for business teams to access insights independently.
• Apply statistical analysis for segmentation and deep dives.
• Build and maintain topic models to provide deeper visibility into the CX journey.

Skills

CX measurement

Stakeholder management

Critical thinking

Business outcome alignment

Education

BA/BS in Business/Information Systems/Data Science

Tools

Tableau

Google Data Studio

Excel

Jira

Confluence

Job description

Pearson is hiring a Lead Specialist, Business Analytics for Customer Experience (CX) to turn customer feedback into actionable insights. The role focuses on defining data use cases and building self-service dashboards across products and geographies.

You will leverage CX best practices, apply AI techniques, and collaborate with teams to close feedback loops and drive data-informed decisions. Remote work options are available with incentive programs and benefits typical of Pearson.