Benefits & Enrollment CSR: Fast-Paced Support Expert

Pacific Southwest Administrators, Inc.; Honolulu (HI); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading benefits administration company is seeking a Customer Service Representative in Honolulu, Hawaii. The role involves assisting plan participants and providers with various benefit inquiries and performing general clerical duties. Candidates should have at least two years of customer service experience, a BA degree or equivalent, and the ability to manage challenging situations positively. Proficiency in Microsoft programs is required, and bilingual skills in Ilkano and Tagalog are a plus.

Qualifications

• Minimum of two years of customer service experience required.
• Taft Hartley experience or processing medical claims preferred.
• Ability to express verbally and in writing with proper grammar.

Responsibilities

• Assist plan participants and beneficiaries with benefits.
• Answer telephones and greet walk-in guests.
• Perform general clerical duties to support daily activities.

Skills

Customer service experience

Ability to manage challenging service situations

Typing speed of 45 words per minute

Fluent in English, Ilkano and Tagalog

Education

BA Degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

A leading benefits administration company is seeking a Customer Service Representative in Honolulu, Hawaii. The role involves assisting plan participants and providers with various benefit inquiries and performing general clerical duties. Candidates should have at least two years of customer service experience, a BA degree or equivalent, and the ability to manage challenging situations positively. Proficiency in Microsoft programs is required, and bilingual skills in Ilkano and Tagalog are a plus.