Remote Customer Experience Advocate

API Delevan, Inc.; Radford, Northern (VA, KY); Hybrid; USD 45,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Rx

401k Retirement Plan with Matching

Paid Time Off and Holidays

Life and AD&D Insurance

Tuition Assistance

Job summary

Regal Rexnord is seeking a Customer Care Advocate in Radford, VA area to serve as a key liaison between customers and internal teams, handling orders, pricing inquiries, and repair status with a focus on first-call resolution.

The role requires strong written/verbal communication and experience with ERP systems; training occurs onsite with potential hybrid/remote work options thereafter.

Qualifications

• High School Diploma or GED required.

Responsibilities

• Act as a liaison between facility and customers to communicate day-to-day service issues.

Skills

Excel

Word

PowerPoint

Outlook

Communication skills

Education

High School Diploma or GED

Two-year degree preferred

Tools

Oracle

Epicor

Job description

Regal Rexnord is seeking a Customer Care Advocate in Radford, VA area to serve as a key liaison between customers and internal teams, handling orders, pricing inquiries, and repair status with a focus on first-call resolution.

The role requires strong written/verbal communication and experience with ERP systems; training occurs onsite with potential hybrid/remote work options thereafter.