Remote Customer Engagement Specialist

SORACOM; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Remote‑first

Flexible scheduling

AI tools budget

Career development

Employee stock options

Job summary

Soracom is seeking a Customer Engagement Specialist who thrives in a fast-growing tech company. You will generate qualified leads via outbound calls and emails, collaborate with Marketing to qualify inbound leads, and use Salesforce, Outreach and ZoomInfo to manage the funnel.

You will cultivate prospect needs, move opportunities to the Sales team, and help meet monthly goals in a remote, US-based team that values initiative, collaboration, and a customer-centric mindset.

Qualifications

• Must be fluent in English and possess excellent writing skills.
• Legally eligible to work in the United States.
• Ability to grasp basic technical concepts.
• Strong listening/communication skills and ability to adjust communication style to their target audience.
• Able to connect to their audience via phone and video conferencing.
• Be autonomous and driven, with a positive and enthusiastic attitude.
• Able to work from home and has a dedicated and quiet focus area or workspace.
• Ability to thrive in a growing, fast-paced work environment.
• Proficiency in Microsoft Office Suite and/or Google Suite.
• Willingness to explore and push the boundaries of AI tools such as Claude, Google Gemini, or ChatGPT to increase productivity and automate repetitive tasks.
• Ability to learn and willingness to adapt through coaching.
• Comfortable and exceptional at managing their own time.
• Spanish language skills are a bonus

Responsibilities

• Generate qualified leads through outbound phone and email prospecting.
• Work closely with Marketing to qualify inbound leads.
• Qualify leads by using Salesforce, Outreach, and ZoomInfo.
• Uncover prospect needs, generate interest, and forward to the appropriate sales representative.
• Manage lead flow in Salesforce and track qualified leads through acceptance by Sales Representatives.
• Meet or exceed set monthly goals.
• Collaborate with internal teams to gather lead lists and execute prospecting campaigns by territory.
• Demonstrate Leadership Principles: Proactive, Customer Centric, Just Do It, Dive Deep, Emotionally Mature, Deliver Results.

Skills

English fluency

Writing skills

Time management

Communication skills

Self-motivated

Remote work

Microsoft/Google Suite

AI tools awareness

Education

Bachelor's degree or relevant experience

Tools

Salesforce

Outreach

ZoomInfo

Slack

AWS basics

Job description

Soracom is seeking a Customer Engagement Specialist who thrives in a fast-growing tech company. You will generate qualified leads via outbound calls and emails, collaborate with Marketing to qualify inbound leads, and use Salesforce, Outreach and ZoomInfo to manage the funnel.

You will cultivate prospect needs, move opportunities to the Sales team, and help meet monthly goals in a remote, US-based team that values initiative, collaboration, and a customer-centric mindset.