Remote Customer Enablement & Training Specialist

InEight Inc.; Omaha (NE); On-site; USD 70,000 - 100,000; Full time

Job summary

InEight Inc. seeks a Customer Enablement Specialist to help customers adopt InEight solutions and lead Skillable hands-on training programs. You will collaborate with Customer Success, Sales, and Product teams to enable customers, monitor adoption, and drive value realization.

The role emphasizes preparing engaging customer-facing materials, coordinating labs, and leveraging AI to scale enablement across a broad customer base. Remote-friendly with nationwide opportunities.

Qualifications

• Excellent organizational and time-management skills.
• Strong project coordination abilities.
• Ability to design clear, engaging PowerPoint presentations for reviews and updates.
• Strong written and verbal communication; customer-focused.
• Experience using AI tools to support communications and reporting.
• Ability to collaborate across multiple departments and stakeholders.

Responsibilities

• Partner with Customer Success Managers to monitor customer adoption, engagement, product usage, and account health.
• Participate in customer meetings focused on adoption, enablement, usage trends, business outcomes, and value realization.
• Define and develop meaningful customer-facing metrics with Analytics to demonstrate adoption and value.
• Analyze customer data to identify adoption gaps, risks, and opportunities for education and engagement.
• Prepare customer business reviews, executive presentations, and value-focused recommendations.
• Create professional customer reports and PowerPoint materials for renewals and expansions.
• Coordinate with Sales, Support, Product, and other teams to address customer needs and enablement opportunities.
• Use AI/automation to improve efficiency, reporting, and large-scale communications.

Skills

Project coordination

PowerPoint presentations

Communication skills

AI tools experience

Cross-functional collaboration

Education

Bachelor's degree in business, education, communications, technology, project management, or related field

Tools

Skillable Studio

Job description

InEight Inc. seeks a Customer Enablement Specialist to help customers adopt InEight solutions and lead Skillable hands-on training programs. You will collaborate with Customer Success, Sales, and Product teams to enable customers, monitor adoption, and drive value realization.

The role emphasizes preparing engaging customer-facing materials, coordinating labs, and leveraging AI to scale enablement across a broad customer base. Remote-friendly with nationwide opportunities.