Remote Customer Enablement Program Lead

Pella Corporation; Pella (IA); Remote; USD 95,000 - 150,000; Full time

Benefits offered by this job

Remote work environment

Travel opportunities

Job summary

Pella Corporation is seeking a Customer Enablement Program Manager to build and scale ProCX Academy, a contractor education program designed to accelerate customer growth and performance.

The role requires cross-functional leadership, program design, and hands-on execution to deliver a sustainable operating model, governance, and delivery plans across Sales, Installation, Product, Marketing, and IT.

Qualifications

• Progressive experience in program management, business operations, sales enablement, learning operations, or a related field.
• Demonstrated success leading complex cross-functional initiatives from strategy through implementation.
• Proven experience building new programs, operating models, processes, or capabilities from ground up.
• Strong project and program management skills, including roadmap development, milestone planning, dependency management, and risk mitigation.
• Exceptional organizational skills with the ability to manage multiple priorities, timelines, and stakeholders.
• Experience managing budgets, vendors, executive communications, performance metrics, and change initiatives.
• Strong business acumen and operational leadership capabilities.
• Excellent written, verbal, facilitation, and presentation skills.
• Bachelor's degree or equivalent combination of education and experience.
• Ability to travel regularly to support launches, events, and customer-facing initiatives.

Responsibilities

• Lead the development, launch, and ongoing management of ProCX Academy.
• Create and implement the operating model, governance structure, processes, and performance framework needed to support long-term success.
• Develop launch plans, project timelines, milestones, resource requirements, risk mitigation plans, and implementation roadmaps.
• Drive pilot programs and scale successful initiatives across the business.
• Establish processes that enable successful transition from pilot programs to sustainable enterprise operations.
• Partner closely with Sales, Installation, Product Management, Marketing, Customer Experience, IT, Finance, HR, and Legal teams to align priorities and ensure seamless execution.
• Manage multiple workstreams simultaneously while balancing competing priorities and stakeholder expectations.
• Facilitate decision-making, resolve roadblocks, and maintain momentum across complex initiatives.
• Build strong partnerships across all business channels and functions to ensure alignment and adoption.
• Design and implement standard operating procedures, governance processes, and reporting structures.
• Own program planning, resource coordination, issue resolution, and continuous improvement efforts.
• Develop and maintain launch readiness plans, success criteria, service levels, and operating standards.
• Ensure initiatives move successfully from concept and launch into sustainable ongoing operations.
• Develop KPI frameworks, success metrics, and executive reporting processes.
• Monitor program effectiveness, identify opportunities for improvement, and make data-driven recommendations.
• Translate insights into action plans that improve customer engagement, learning outcomes, operational efficiency, and business results.
• Provide leadership with clear performance updates, recommendations, and future roadmap priorities.
• Lead and develop Academy team members and delivery partners.
• Provide leadership across a broad network of internal and external stakeholders.
• Build credibility and influence across functions without relying solely on formal authority.
• Drive alignment among diverse stakeholders while maintaining focus on execution and results.

Skills

Program management

Business operations

Sales enablement

Learning operations

Customer education

Cross-functional leadership

Budget management

Communication

Change management

LMS familiarity

Education

Bachelor's degree or equivalent

Tools

CRM platforms

LMS

Learning analytics

Job description

Pella Corporation is seeking a Customer Enablement Program Manager to build and scale ProCX Academy, a contractor education program designed to accelerate customer growth and performance.

The role requires cross-functional leadership, program design, and hands-on execution to deliver a sustainable operating model, governance, and delivery plans across Sales, Installation, Product, Marketing, and IT.