Strategic Customer Enablement & Academy Lead

Pella Corporation; Denver (CO); Remote; USD 90,000 - 130,000; Full time

Job summary

Pella Corporation seeks a Customer Enablement Program Manager to build and scale ProCX Academy, a learning program for contractor customers. You will lead development, launch, and ongoing operations, defining governance, processes, and KPIs to drive growth and performance.

The role demands strategic thinking, hands-on execution, and the ability to collaborate across Sales, Product, Marketing, IT, Finance, HR, and Legal. Remote work with travel is required.

Qualifications

• Progressive experience in program management, business ops, sales enablement, or related field.
• Proven success leading complex cross-functional initiatives from strategy through implementation.
• Experience building new programs, operating models, processes, or capabilities from the ground up.
• Strong project and program management skills, including roadmap development, milestone planning, dependency management, and risk mitigation.
• Excellent organizational skills with the ability to manage multiple priorities, timelines, and stakeholders.
• Experience managing budgets, vendors, executive communications, performance metrics, and change initiatives.
• Strong business acumen and operational leadership capabilities.
• Excellent written, verbal, facilitation, and presentation skills.
• Bachelor's degree or equivalent combination of education and experience.
• Ability to travel regularly to support launches, events, and customer-facing initiatives.

Responsibilities

• Lead the development, launch, and ongoing management of ProCX Academy.
• Create and implement the operating model, governance structure, processes, and performance framework needed for long-term success.
• Develop launch plans, project timelines, milestones, resource requirements, risk mitigation plans, and implementation roadmaps.
• Drive pilot programs and scale successful initiatives across the business.
• Establish processes that enable transition from pilot programs to sustainable enterprise operations.
• Partner with multiple departments to align priorities and ensure seamless execution.
• Manage multiple workstreams while balancing priorities and stakeholder expectations.
• Facilitate decision-making, resolve roadblocks, and maintain momentum across initiatives.
• Build partnerships across functions to ensure alignment and adoption.
• Design and implement SOPs, governance processes, and reporting structures.
• Own program planning, resource coordination, issue resolution, and continuous improvement.
• Develop launch readiness plans, success criteria, service levels, and operating standards.
• Ensure initiatives move from concept and launch into sustainable operations.
• Develop KPI frameworks, success metrics, and executive reporting processes.
• Monitor program effectiveness, identify improvement opportunities, and make data-driven recommendations.
• Translate insights into action plans to improve engagement, outcomes, and efficiency.
• Provide leadership with clear updates, recommendations, and roadmap priorities.
• Lead and develop Academy team members and delivery partners.
• Provide leadership across a broad network of stakeholders.
• Build credibility and influence across functions without formal authority.
• Drive alignment among diverse stakeholders while maintaining execution focus.

Skills

Program management

Operations

Sales enablement

Learning operations

Customer education

Cross-functional leadership

Budget management

Change management

Presentation skills

Travel readiness

Education

Bachelor's degree or equivalent

Tools

LMS

CRM platforms

Learning analytics

Performance reporting tools

Job description

Pella Corporation seeks a Customer Enablement Program Manager to build and scale ProCX Academy, a learning program for contractor customers. You will lead development, launch, and ongoing operations, defining governance, processes, and KPIs to drive growth and performance.

The role demands strategic thinking, hands-on execution, and the ability to collaborate across Sales, Product, Marketing, IT, Finance, HR, and Legal. Remote work with travel is required.