Remote Customer Education Architect — In‑App Learning

ChurnZero, Inc.; Washington, Northern (District of Columbia, KY); Hybrid; USD 80,000 - 100,000; Full time

Job summary

ChurnZero is seeking a Customer Education Architect to translate enablement strategy into scalable, in‑app learning and asynchronous e‑learning within the Academy. This hands‑on role builds curricula, walkthroughs, and assessments to move customers from onboarding to expert users.

You will collaborate with product and education leadership, focus on reducing time‑to‑value, and measure success through ticket deflection and self‑serve engagement.

Qualifications

• Bachelor's degree in instructional design, learning sciences, education, educational technology, or related field or equivalent hands‑on experience.

Responsibilities

• Build structured curricula and asynchronous e‑learning modules that move customers from 'how to set up' to 'how to use'.
• Design and iterate on storyboards, course assessments, and structured learning paths by customer role, segment, and maturity level.
• Build and refresh certification tracks that map to learning paths and reflect current product competency.
• Drive async, self‑serve adoption so customers can realize value without waiting on live delivery.
• Build in‑app learning experiences via Walkthroughs and Success Centers inside ChurnZero.
• Create contextual, in‑the‑moment education that meets customers where the work actually happens.
• Reduce reliance on long‑form content where embedded guidance drives better outcomes.

Skills

Instructional design

Learning experience design

Storyboarding

E‑learning modules

Assessment design

In‑app learning

Content development

AI‑assisted learning

Project management

Communication

Education

Bachelor's degree in instructional design, learning sciences, education, educational technology, or related field

Tools

Absorb

Parta.io

TechSmith Camtasia

TechSmith Snagit

TechSmith Audiate

Canva

PowerPoint

Job description

ChurnZero is seeking a Customer Education Architect to translate enablement strategy into scalable, in‑app learning and asynchronous e‑learning within the Academy. This hands‑on role builds curricula, walkthroughs, and assessments to move customers from onboarding to expert users.

You will collaborate with product and education leadership, focus on reducing time‑to‑value, and measure success through ticket deflection and self‑serve engagement.