Digital Adoption Architect & In‑App Learning Lead

NEMETSCHEK AG; United States; On-site; USD 109,000 - 136,000; Full time

Benefits offered by this job

401K plan

Education reimbursement

LinkedIn Learning access

Well-being platform

Diversity & Inclusion initiatives

Job summary

Bluebeam is hiring a Digital Adoption & Experience Strategist to lead the in-app learning experience and onboarding journey for post-purchase customers. You will define segmentation, activation triggers, and content strategy in collaboration with Product, Design, Customer Success, and Support.

You will drive adoption metrics, oversee surveys and NPS programs, and influence cross-functional teams to deliver measurable outcomes at scale.

Qualifications

• 5+ years of learning experience design with UX focus across modalities.
• 3+ years with in-app guidance platforms (Pendo preferred).
• 2+ years contributing to onboarding communications programs.
• Cross-functional influencer in matrixed orgs across product, engineering, marketing.
• Bachelor's or higher in relevant field; or equivalent experience.
• Experience in B2B SaaS post-purchase customer experience.
• Experience with global audiences and learning platforms.

Responsibilities

• Lead end-to-end in-app learning experience strategy with activation triggers.
• Architect and optimize the onboarding digital experience journey.
• Design and maintain customer segmentation framework for personalization.
• Lead onboarding communications and content direction for adoption.
• Contribute to Customer Delight surveys and ensure learning journey fluency.
• Align stakeholders across Product, Customer Success, Support, and Marketing.
• Define and own performance metrics framework for digital adoption.
• Travel up to 10% for research and training.

Skills

Pendo expertise

Learning design

Email platforms

Figma

Analytics

Survey tools

AI familiarity

Education

Bachelor's Degree in a related field

Master's Degree

Tools

Pendo

Qualtrics

Medallia

Figma

Job description

Bluebeam is hiring a Digital Adoption & Experience Strategist to lead the in-app learning experience and onboarding journey for post-purchase customers. You will define segmentation, activation triggers, and content strategy in collaboration with Product, Design, Customer Success, and Support.

You will drive adoption metrics, oversee surveys and NPS programs, and influence cross-functional teams to deliver measurable outcomes at scale.