Remote Customer Concierge

NKBA; Milton, Northern (Northumberland County, KY); Hybrid; USD 42,000 - 52,000; Full time

Job summary

NKBA seeks a Customer Concierge to warmly welcome customers, guide them through questions and next steps, and connect them with the right resources. You’ll build genuine relationships, reduce friction, and proactively follow up to ensure a seamless experience for every caller or email interaction.

The role is fully remote within the United States, offering a customer-focused environment where attention to detail and, above all, excellent service are valued.

Job description

NKBA seeks a Customer Concierge to warmly welcome customers, guide them through questions and next steps, and connect them with the right resources. You’ll build genuine relationships, reduce friction, and proactively follow up to ensure a seamless experience for every caller or email interaction.

The role is fully remote within the United States, offering a customer-focused environment where attention to detail and, above all, excellent service are valued.